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Terms and Conditions of Purchase

  1. The purchase of any service expires 12 months from the purchase date. A booking must be in place before this time.
  2. Services can be substituted for other services of equivalent value, as long as time permits and notice is given. If we need to substitute services for other services owing to the customer's inability to do the original test, we will as long as time permits
  3. Any booking of multiple scans can be shared between two people.
  4. Only a single coupon code or promotion can be applied to any one purchase, and cannot be used at all for Gift Cards or payments made with Klarna.
  5. If a customer purchases a service, gift card, or product from My Vital Metrics, and selects a date of service within the 14 day 'cooling off' period provided by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the customer is deemed to have consented to waiving the provisions of these regulations.

    Cancellations and Refunds

  6. If a customer purchases a service and takes any part of it, they are no longer eligible for a refund for the rest.
  7. Any refund requested for change of mind within the 14 day cooling off period provided for by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will be honoured
  8. Services which have have less than 3 months till expiry, or which have expired no longer have any monetary value and refunds cannot be provided for these.
  9. Services which have been bought which require processing by a third party such as a blood test cannot be refunded.

    Bookings

  10. Bookings must be done online via the booking portal, or by emailing bookings@myvitalmetrics.com
  11. Bookings may be rescheduled up to 24 hours before the booking. The reschedule link is contained in the booking confirmation email.
  12. Bookings may be cancelled altogether up to 48 hours before the booking time. Bookings can only be cancelled by emailing bookings@myvitalmetrics.com
  13. We reserve the right to modify your booking start time within 30 minutes of the original requested time, in order to ensure all resources are available.
  14. Owing to staff sickness or absence, we may need to change the consultant who takes your appointment. We may not be able to notify you of this change.
  15. For the above reasons and for reasons of equipment malfunction, if My Vital Metrics is unable to carry out the tests as booked we will offer compensation as a partial refund for the missed tests up to but no more than the value of the test which we were not able to complete.
  16. At My Vital Metrics' discretion, for bundles and combo scans, we may offer a refund of the full amount of the bundle if the customer does not wish to proceed without the test which we cannot perform.
  17. Bookings requesting cancellation 48 hours of the booking time or for which the client fails to show up for their appointment are forfeit and have the same status as a booking which has been taken, or a purchase which has expired
  18. Bookings requesting rescheduling are subject to the following charges relative to the length of the booking which is to be rescheduled:
    1. 24-12 hours before booking: £25/hour of booking
    2. 12-6 hours before booking: £50/hour of booking
    3. 6-0 hours before booking: £75/hour of booking.
  19. e.g. a Get Lean Bundle is a 2 hour booking. If someone were to request it be rescheduled with only 1 hour's notice, it would cost £150 to reschedule this booking.
  20. Bookings which have past their start time cannot be rescheduled, they must be attended or are forfeit
  21. Please allow the full time for your booking, and always arrive 5 minutes before, to give you time to sign-in

    DEXA Scans

  22. DEXA Scans are subject to particular terms as this is a regulated activity.
  23. Clients presenting for a DEXA scan must sign a disclaimer and referral and make satements about their eligibility to undergo the scan Among the statements they must attest that
    1. They have not had a DEXA Scan in the last 6 weeks and not more than 6 in the last 12 months
    2. they are able to maintain a still lying position for 3-4 minutes.
    3. they have no reason to suspect they are pregnant
  24. If a client is inegible for a DEXA Scan on that occasion, My Vital Metrics may request the customer undergo another type of scan if appropriate, or may offer a new appointment.

    VO2Max and other Exercise tests

  25. Clients need to read the instructions in the confirmation and reminder emails and come prepared to exercise.
  26. This means appropriate clothing and state to exercise. Critically, the client must have appropriate gym shoes in which its safe to run or cycle.
  27. If the client does not have appropriate clothing, we way request that the client take a non-exercise test that day, or else that appointment or part of their appointment is forfeit.
  28. Clients will need to attest to their readiness to take a submaximal test
  29. In addition, My Vital Metrics will need to  take a medical questionnaire to  assess  suitability of the VO2Max test as it is extremely intense
  30. These medical forms are sent upon booking the appointment. It is your responsibility to respond to these before your appointment so we can make arrangements.
  31. My Vital Metrics may, on the  basis  of the medical questionnaire, advise against or refuse to proceed with the test if there are medical contraindications.
  32. In this circumstance, the customer will be offered another type of scan, or credit voucher for future use of another type of scan.
  33. My Vital Metrics has facilities to shower or wash afterwards, and clients if clients wish to take this up, should bring a towel and toiletries to their appointment.