Feedback & Complaints

My Vital Metrics is very proud of our approach to customer service, and is totally committed to ensuring that you have the most positive experience of our services. 

To that end we have partnered with Trustpilot, and encourage all our customers to leave their feedback on our Trustpilot Site at https://uk.trustpilot.com/review/myvitalmetrics.com 

Trustpilot is an open platform for reviews, which means that all legitiamate customers will have their review posted, in the pursuit of transparency and openness. As an open platform, you can be assured that the span of reviews seen there is a true representation and sample of the experience of customers of My Vital Metrics.  We strongly believe in these values and will always endeavour to respond to all reviews posted. 

Complaints procedure and escalation

 

If you do have a complaint about the nature of your service or any other aspect of your experience with My Vital Metrics, we would encourage you to call us to discuss on 0207 459 4219, by email to owen@myvitalmetrics.com or by letter to 

My Vital Metrics Ltd

Birchin Court, 20 Birchin Lane

London, EC3V 9DU

If after all of this, in the unlikely event that you feel you have not got satisfaction, you may escalate your complaint to the Local Government Ombudsman at https://lgo.org.uk