Feedback & Complaints

My Vital Metrics is very proud of our approach to customer service, and is totally committed to ensuring that you have the most positive experience of our services. 

To that end we have partnered with Trustpilot, and encourage all our customers to leave their feedback on our Trustpilot Site at 

Trustpilot is an open platform for reviews, which means that all legitiamate customers will have their review posted, in the pursuit of transparency and openness. As an open platform, you can be assured that the span of reviews seen there is a true representation and sample of the experience of customers of My Vital Metrics.  We strongly believe in these values and will always endeavour to respond to all reviews posted. 

Complaints procedure and escalation


If you do have a complaint about the nature of your service or any other aspect of your experience with My Vital Metrics, we would encourage you to call us to discuss on 0207 459 4219, by email to or by letter to 

My Vital Metrics Ltd

Birchin Court, 20 Birchin Lane

London, EC3V 9DU

If after all of this, in the unlikely event that you feel you have not got satisfaction, you may escalate your complaint to the Local Government Ombudsman at

DEXA for Body Composition

3D Scanning

Resting Metabolic Rate

FatMax Testing

Cardiovascular Performance

VO2Max Testing

Lactate Threshold Testing (coming soon)

Muscle O2 Testing (coming soon)

General Health Marker Tracking

DEXA Bone Density

Blood Testing

Functional Movement Assessment

Muscular Strength and Size

Muscle O2 (coming soon)


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Most Recent Blog Posts

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The Incredible Life-Changing Effects of Exercise

Address: Salisbury House, London Wall, London, EC2M 5QQ Phone Number: 02074594219

WhatsApp Whatsapp: 07498218766

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